Email us and a person reads it. There is no ticket number, no bot, and no queue to sit in.
We usually reply within two working days. Telling us your display name, and which group or expense you mean, saves a round trip.
· A balance looks wrong. Open the expense and check how it was split and who paid — an expense with more than one payer is the usual surprise. Every edit anyone made is listed in the group’s Activity feed, so you can see what changed and when.
· Somebody can’t see an expense I added. The app saves everything on your phone first and syncs when it has a connection. Open the app while online and it catches up on its own.
· I want to delete my account. Account → Delete account, in the app. Your balances have to be settled first, because deleting an unsettled account would change what other people are owed.
· I found a bug, or I want a feature. Same address. Bugs are worth reporting even when they seem small — most of what gets fixed arrives this way.
To see or delete the data we hold, email the address above. What we collect and how long we keep it is set out in the Privacy Policy, and the rules for using the app are in the Terms of Service.